BOOKING CONDITIONS

The following booking conditions, valid from 01 January 2007 until 31 December 2007, together with relevant information provided on this website, form your contract with us. Our Booking Conditions are designed to give you complete confidence - please read them carefully. Villas of Luxury, “The Company”, are registered in England under company no. 5398516 and are authorised to operate these villas.

For Your Peace of mind:
Villas of Luxury operates as an agent for ATOL No. 3719, a fully bonded member of both the Civil Aviation Authority and the Association of British Travel Agents and all Greek villa “inclusive package” holidays are fully protected financially. Coupled with our dedication and care we really can ensure your peace of mind.

1. BOOKING YOUR HOLIDAY

1. To secure your booking, we require you to fully complete the on-line Villas of Luxury Booking Form and submit it to the Company with a deposit of 20% per person. If you are booking within 8 weeks of departure, then full payment is required. Submission of the booking form confirms your acceptance of these booking conditions on behalf of everyone named in the booking form.
2. Once your booking has been made in accordance with 1(a), we will issue a Confirmation Invoice by email. Please check all details carefully as it forms the contract between us. This contract is made under the terms of these booking conditions which are governed by English law and both parties agree to submit to the jurisdiction of the English courts at all times. If you have any queries you must contact us immediately. If for any reason the Company does not accept your booking, your deposit will be returned.
3. Special Requests should be indicated on the Booking Form or made in writing. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be. The Company cannot be made liable for any Special Requests not met.
4. All communication (by email and post) will be sent to the lead person first named on the Booking Form unless you specify otherwise. If you use a business address on your booking form, a residential address will also be required for emergency and security reasons.
5. The balance is due 8 weeks prior to departure.

2. AMENDMENTS & CANCELLATION

1. Amendments by you
   
   The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be sent by email from the lead person on the booking form. You must pay an amendment charge of £50 per booking, together with all communication charges or other expenses incurred by the Company. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Your request may be treated as a cancellation and rebooking and the normal cancellation charges detailed in paragraph (b) below will apply dependent upon the conditions imposed by our suppliers.
   
   If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company provided that:
   
   
   1. you request the transfer in writing, allow reasonable time for the changes to be communicated to, and accepted by, our suppliers.
   2. your request is in writing and accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the Company, full details of the person who will replace you, any balance due for the booking and the appropriate administration fee (see below).
   3. your replacement agrees to be bound by these booking conditions. The administration fee will be £50 per person. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to the Company for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges.
2. Cancellation by you
   
   All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at Deanery Court, Grange Farm, Preston Deanery, Northampton NN7 2DT. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premiums) will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
   
   

   Number of days prior to departure date written advice of cancellation received	% loss of total holiday cost
   More than 57 days	Loss of deposit
   56 - 35 days	40% of total holiday cost
   34 - 21 days	60% of total holiday cost
   20 - 8 days	80% of total holiday cost
   Within 7 days	100% of total holiday cost

3. Amendments by the Company
   
   Great care is taken to ensure that all information provided on our website is accurate. The information, descriptions and prices given on this website was to the best of our knowledge accurate at the time of publication. Changes can occur though, and the Company reserves the right to change any of the details on this website, including prices, in which case the Company will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. In very rare circumstances, the Company may have to modify a holiday before you depart. If the modification is significant (that is, a change of destination or a change to a lower standard of accommodation), the Company will notify you as soon as practicably possible and offer you three choices. You may accept the modification, you may change your booking to another available holiday or you may cancel and receive a full and prompt refund. If you choose another holiday, which is more expensive, you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a significant modification made for any reason other than force majeure you will also receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change.
   
   

   Number of Days prior to Departure Date When Notification of Change is Sent	Compensation per Person
   More than 42 days	£20
   29 - 41 days prior	£30
   14 - 28 days prior	£40
   0 - 13 days prior	£50

   
   Force majeure means unusual and unforeseeable circumstances beyond the Company's control, the consequence of which neither the Company nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If there is a minor modification to your booking before you depart (that is, any change not included in the definition of a significant modification set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. If the Company becomes unable to provide your holiday accommodation after your holiday has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
4. Cancellation by the Company
   
   If you fail to pay the balance of the holiday price at least 8 weeks (56 days) before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in paragraph 2(b) above. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of a comparable standard or will give you a full and prompt refund. In addition, unless the cancellation has been caused by force majeure, the Company will pay you compensation as set out in paragraph 2(c).

3. SURCHARGES

1. All prices are based upon costs as of 6th March 2006 and exchange rates of 1.4582 Euros to the £ as shown in the Financial Times 6th March 2006.
2. The Company is under no obligation to give a breakdown of the costs involved in a booking.
3. The Company reserves the right to notify you of an increase in the advertised price before accepting your booking.
4. After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking (see paragraph 3(e) below), the price of your holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will only be levied solely to allow for variations, the exchange rate applied to the accommodation costs or if the UK or overseas government or regulatory body introduce or increase taxes. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. There will be an administration charge of £1.00 per person. A revised Confirmation Invoice will be sent directly to you by email notifying you of any surcharges.
5. If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company, except for holiday insurance and any amendment charges previously incurred.
6. Optionally, you may choose to pay for your holiday in full at the time of booking on-line, in which case your holiday price will be fixed at the cost quoted by the Company at that time.
7. The financial commitments offered above by the Company mean that the Company is not able to reduce holiday prices should the value of the £ strengthen.

4. RESPONSIBILITIES OF THE COMPANY

1. The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company in respect of suppliers whose services used are given in good faith, based on the latest information available at the time of publication.
2. The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company before departure is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your booking, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification of complaints set out in condition 7, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.
3. If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.
4. The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the value of the booking and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern accommodation.
5. Building work and the resulting noise from sites adjacent to any featured properties may occur at any time during the season. Where we are aware that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment of it, we will advise you. As you will appreciate, building works are usually carried out by third parties over whom we have no control. Unless our own subcontractors or suppliers are carrying out the building works, we regret we cannot pay any compensation or accept liability, even if we offer you alternative accommodation or a refund as a result.

5. YOUR RESPONSIBILITIES

1. General information concerning passport, visa and health requirements applicable to UK Citizens is available on this website. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
2. You are responsible for making your own travel arrangements, checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company accepts no liability for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up your holiday. No credit or refund will be given for lost, mislaid or destroyed travel documents. Should anyone be refused admission to any flight by the airline or government authority then we are powerless to assist and cannot be held responsible either for the action taken, extra expenses or loss of holiday that may be incurred as a result.
3. We reserve the right to terminate the arrangements of any client who is in our opinion or in the opinion of any supplier/accommodation owner or handling agent, causing or is likely to cause distress, annoyance or danger to any of our other clients, suppliers/accommodation owners or third party or damage to property. In this case our responsibility for the holiday or the person concerned will immediately cease and we will not be liable to pay any compensation, make any refund or meet any expenses they may incur as a result. Where applicable, full cancellation charges will apply.
4. The client is responsible for any breakages or damages caused during their stay in resort and payment or replacement will be requested before departing the accommodation.
5. The accommodation and facilities are provided only for the use of passengers shown on the Confirmation Invoice as agreed by us. Sub-letting, sharing or assignment is prohibited.
6. Any special requests or medical problems must be advised to us at the time of booking and clearly indicated on your booking form. Whilst we will endeavour to meet any reasonable requests, we cannot guarantee they will be fulfilled and failing to do so will not constitute a breach of contract on our part. If you or any member of your party has any medical problems or disability that may affect your holiday, please tell us before you confirm your booking so we can advise on the suitability of the chosen arrangements. In any event you must give us full details at the time of booking.

6. DATA PROTECTION ACT

It may be necessary for us to ask you for certain personal information. This information will be kept confidential by the Company and is available for you to inspect during the Company's normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfil our contract to you.

7. IF YOU HAVE A PROBLEM

1. If you are unhappy with any aspect of the Company's arrangements while you are on holiday, you must address your complaint immediately to the Company's local representative (or, if none, to the Company) and to the supplier whose services are involved. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and or investigate it properly. In consequence, this may affect your rights under this contract.
2. This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.

8. WEBSITE CONTENT

1. Every effort is made to ensure that the details, description and prices contained on this website are correct, based on inspections, and information passed to the Company by its suppliers. However changes do occur, sometimes at short notice. Therefore the Company will advise you at the time of booking, or if after booking as soon as possible, of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday, such as advertised facilities which may become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.
2. Photographs are intended to give an overall impression rather than details of a specific resort or accommodation. The Company is not liable for items of furniture or chattels which appear in the photographs, but may be changed or removed from the villa by the accommodation owner, nor is it liable for any aspect of the villa environment, which may have changed since the photographs were taken.

9. REGISTERED OFFICE

Your contract is with Villas of Luxury Ltd, registered office: Deanery Court, Grange Farm, Preston Deanery, Northampton NN7 2DT.